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FullFibre wins award for Best Channel Support at the ISPA Awards

FullFibre has won the coveted Best Channel Support at this year’s ISPA Awards, recognising the outstanding support it provides to its ISP partners.

Held at the Old War Offices (OWO) in London, the ISPA Awards is an industry-focused event that is designed to recognise the best companies in the broadband, hosting, cloud and VoIP services industries.

The ‘Best Channel Support’ award celebrates the network builder who provides the most comprehensive and impactful channel support to ISPs using their FTTP infrastructure; from the initial onboarding process right the way through to the day-to-day support.

Matt Baker, Head of Wholesale at FullFibre, comments, “FullFibre’s approach is designed to deliver value for our partners, and to support customer service excellence, which is why we’re so delighted that this has been clearly recognised in this award win. We work hard to understand our partner’s propositions and growth objectives, and to support them in their go-to-market strategies through tactical campaign activity.

“We look forward to continuing to deliver this for all of our partners, on our new extensive footprint, in 2024”.

So far this year, FullFibre has also won awards for ‘Best Marketing Team’ at Channel Champions, ‘Best Fibre Marketing Campaign’ and were Highly Commended for ‘Best Wholesale Fibre Provider’ at the UK fibre Awards.

 

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Fibre Heroes delivers more choice for consumers with Fibre Heroes’ lightening-fast broadband

Fibre Heroes delivers more choice for consumers with Fibre Heroes’ lightening-fast broadband

In a first for 50 towns in England, residents and businesses can now access full fibre, or FTTP, with multiple providers, bringing better value gigabit-capable internet to the town.

From 7 November, over 100,000 residents and businesses in 50 towns will benefit from this increased choice and availability. They will have access to 12 different full fibre broadband providers on Fibre Heroes’ gigabit-capable service – bringing significantly more reliable broadband and better consumer choice.

The availability of full fibre infrastructure is often identified as key to delivering economic growth, as set out in the Government’s plan to extend local full fibre networks across the UK.

Brought to these 50 towns by the full fibre network provider known as Fibre Heroes, the service is different to BT’s network, which national service providers (like Sky) sell their services on. This new infrastructure is a Government-backed upgrade to the UK’s old copper network, and a lot of the current partial fibre network. Meaning it’s genuinely full fibre (all the way to the home) and not a partial upgrade as lots in the area will have today.

Managing Director of Fibre Heroes, James Warner, comments, “We’re really pleased to bring the residents and businesses of these 50 towns more choice in their broadband provider, stimulating competition and making available best-in-class internet services for the area. We know access to ultrafast connectivity has a real-world positive impact on how communities operate and the way we live our lives, so we’re proud to be able to deliver improved services for many people up and down the UK”.
Full fibre is a more reliable internet service and allows up to 1Gbps download speeds for those homes and businesses using its network. However, this newly available service may not be available through all broadband companies, so it’s important to check which ones can now offer the service.

To find out more about the services on offer, and whether your property of home is eligible for the upgrade, click here

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Fibre Heroes and Fresh Fibre team up to provide ultrafast broadband

Fresh Fibre joins the FullFibre network as its newest internet service provider, adding to a substantial year of growth for the company.

Fresh Fibre is a service provider offering 150, 500 and 900Mbps packages with a focus on expertise, cutting-edge technology and reliability for its customers. Sticking to the FullFibre principle of no mid-contract price hikes, Fresh Fibre also offers packages that are designed “to stretch what you can get out of us, not what we can get out of you”.

Commenting on the new partnership, Head of Wholesale at FullFibre, Matt Baker, said “We’re really excited to be partnering with Fresh Fibre, who deliver even more choice to customers looking to connect to the FullFibre network. A big part of our ethos at FullFibre is to level the digital landscape across the UK, and Fresh Fibre’s offering is helping us fulfil this ambition”.

Thomas Pearson, Technical Operations Manager at Fresh Fibre, also comments “Fresh Fibre is delighted to be working with FullFibre to bring Ultrafast Broadband to new communities across the UK. With our UK-based call centre and fair pricing models we are well placed to deliver a service and a customer experience that is best in class among challenger ISP’s”.

Earlier this month, FullFibre announced a merger with Digital Infrastructure (Di), which will create one of the larger offerings by UK altnets, with a live network accessible by over 270,000 homes and businesses, and an ambition to deliver 1 million live premises by the end of 2025.

FullFibre has onboarded a number of new partners over the past 12 months, including; Direct Save, FACTCO, Gigabit Networks, IDNet, Link Broadband, and OctaPlus. Increasing the number of partners selling on its network to 12.

FullFibre’s ISP partners now include BeFibre, FACTCO, Gigabit Networks, IDNet, Link Broadband, Merula, OctaPlus, Redline, Squirrel and Worcester I.T Services.

FullFibre is a wholesale telecoms network provider, operating under the customer-facing brand Fibre Heroes, to connect the historically overlooked towns of the UK with an ultrafast broadband connection.

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FullFibre and Digital Infrastructure consolidate to form a leading alternative network in the UK fibre market

FullFibre and Digital Infrastructure consolidate to form a leading alternative network in the UK fibre market.

Basalt Infrastructure Partners LLP (Basalt) announces Basalt Infrastructure Partners Fund III (a fund advised by Basalt) is bringing FullFibre and Digital Infrastructure together in a move that will create a single wholesale platform and a bigger, more ambitious entity in the UK fibre market.

Basalt today announces the merger of its two UK fibre to the premises network operators, Digital Infrastructure and FullFibre.

The merger happens as a pro-active move in the competitive UK fibre market, bringing greater scale and combining routes to market for these established fibre assets.

The combined business, to be led by CEO Oliver Helm, will integrate Digital Infrastructure’s and FullFibre’s existing footprint and continue the build out in more rural regions. It will create a highly complementary network and take advantage of FullFibre’s wholesale-first strategy.

The merger will also create one of the larger offerings by UK altnets, with a network accessible by over 250,000 homes and businesses Ready for Service (RFS) today, with an ambition to deliver 1 million live premises through a wholesale business model.

The internet service provider (ISP) of Digital Infrastructure, BeFibre, which today provides retail services via both the FullFibre and Digital Infrastructure networks, will remain part of the group as a customer of the enhanced wholesale platform.

Headline Numbers:

– Over 250,000 RFS premises available today, with over 300,000 to be available by the end of the year.
– A combined build rate of up to 40,000 new RFS per month.
– 67 towns actively in build or nearing completion.

Commenting on the merger, Wil Jones, Partner at Basalt, said, “The UK fibre sector is maturing and, through this merger, we will create a business with substantial scale, under a single wholesale platform. This will ensure long-term success and strengthen our position in the market to accelerate the plans of both businesses”.

“This consolidation places us well to take advantage of opportunities in the UK fibre market and continue our investment in network rollout across the UK, enhancing the platform’s ability to deliver increasingly essential fibre infrastructure in historically under-served areas.”

Oliver Helm, CEO at FullFibre, also comments, “Both Digital Infrastructure and FullFibre have built exceptionally skilled teams, with complementary capabilities. Together, we will accelerate the pace at which we roll out and connect customers to our fibre network. The merged organisation will sit in the top tier of well-established, alternative networks. With this substantive scale, we will continue our single-minded focus on delivering exceptional network infrastructure to our ISPs, and their customers and communities in turn”.

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FullFibre Wins Best Vendor Marketing Team

FullFibre announced as Best Vendor Marketing Team at this year’s Channel Champions Awards.

Held at Regents Park in London, Channel Champions is an industry-focused awards event that is designed to recognise the full range of teams who contribute to building winning channel organisations.

The Vendor Marketing Team award recognises those businesses demonstrating a consistent record of achievement in developing and protecting their brand, generating leads, and creating a strong client and market profile.

FullFibre’s marketing approach is wholly unique. Using its Fibre Heroes marketing campaign, which creates a distinctive brand, its and highly effective marketing team generates original, engaging and community focused campaigns that make a real difference.

Zoe Taylor, Chief People Officer at FullFibre, comments on the win, “This is an excellent result and reflects the hard work that we do right across the business. As a wholesale only business, a strong marketing offering supports the whole company effort in delivering quality full fibre services for our ISPs to sell their services on”.

So far this year, FullFibre has also won awards for ‘Best Fibre Marketing Campaign’ and were Highly Commended for ‘Best Wholesale Fibre Provider’ at the UK fibre Awards.

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FullFibre and Direct Save partner up to provide ultrafast broadband

FullFibre onboards new partner Direct Save and expands its offering to end-users with more competitive broadband and home phone packages.

Direct Save are a fully UK-based internet service provider. Their aim is to help everyone save money on their broadband and home phone packages, and they offer competitive deals to end-users with this in mind, supported by their award-winning customer support team.

Matt Holliman, Operations Manager at Direct Save, comments on the new partnership, “We’re excited to work with Fibre Heroes, a leading provider of high-speed fibre-optic broadband. This collaboration allows us to combine our expertise in affordable and customer-focused broadband and phone services with a state-of-the-art fibre network, and offer our customers a reliable and lightning-fast internet connection.

“Together, we are committed to bridging the digital divide and ensuring that everyone has access to the benefits of full fibre connectivity”.

Commenting on the new partnership, Head of Wholesale at FullFibre, Matt Baker, said “We’re really pleased that Direct Save are offering services on our network. This means we can offer even more choice to residents and businesses across the UK, which is crucial as we continue to build our network at pace”.

FullFibre is building full fibre networks in over 80 towns across 11 counties, fulfilling their goal of bringing ultrafast broadband to the currently underserved areas of the UK.

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New FullFibre Community Investment Fund for over 80 UK towns

FullFibre launches a brand new Community Investment Fund to promote digital connectivity in its build towns.

The Community Investment Fund will be open to both local charities and organisations to request funding for projects that enhance the prosperity and growth of their hometown. The scope of the Fund is broad, and applicants are encouraged to use their imagination about the types of projects that could be funded.

This could be a significant investment tool for local communities, and to access funding, potential recipients can apply here, providing details of the activity, the scope to support local people and the location of their project.

The first project to be approved is the Badsey & Aldington Community Computer Club, which supports people in the Badsey and wider Evesham area to learn how to use the internet. The money raised from FullFibre’s Community Investment Fund will enable the club to buy new equipment and increase the support they can provide to the local community.

Councillor Alan Tutton comments, “It is brilliant to have access to a fund that is designed solely to support local communities, and we are so pleased to be the first project approved for funding. This grant will now enable us to reach out to more individuals around the Evesham area and support them in building up their skills and confidence when using the internet”.

Matt Smith, Head of Public Procurement and Engagement at FullFibre, comments, “Every project is individually assessed, and we will do our best to put the Community Investment Fund to good use: to make sure it benefits as many of the 80 plus towns that we are active in as we can”.

Oliver Helm, CEO at FullFibre also comments, “We are thrilled to announce the launch of our Community Investment Fund. This is a real force for good and a brilliant opportunity for us to get more involved with the communities we are working in.

“Investing in building digital capacity and better connectivity, whatever that looks like, is a very exciting place to start a project. I’m genuinely looking forward to receiving our first set of applications, and we can’t wait to get started”.

For further information on the criteria and available funding for the Fibre Heroes Community Investment Fund, please visit: https://fibreheroes.co.uk/community-investment-fund/.

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Ofcom Announce End To Confusing ‘Fibre’ Advertising

With the latest announcement from the UK Telecoms regulator, Ofcom, the end of confusing jargon in the fibre sector could be on the horizon. Albeit that consumers will have to wait until the autumn, at the earliest, for this to be enforced.

However, Ofcom has announced that it recognises the need for clarity around what fibre and full fibre really is. With legacy networks existing alongside full fibre, and with these often being a mix of both, consumers need to be given the right information about what it is they are buying.

Ofcom note, “Ofcom research has found that only 46% of customers who reported being on full-fibre broadband were living in areas where it is actually available.[1]” and, “In addition, more than a quarter (27%) of broadband customers lacked confidence in understanding the language and terminology used by providers.[2]”.

In summary, they are stating that internet providers use clear information, with industry references to the type of network consistent across the sector. So, no more fibre or full fibre unless a connection is actually FTTP. They state, “So, we are proposing new guidance to ensure providers give information on the underlying technology of the broadband connection using one or two consistent terms. Providers should also give a more detailed explanation of these terms in a format that is readily accessible to customers.”

This is great news for altnets, who have spent years campaigning for a clearer message in light of the larger incumbent providers using confusing terminology when selling connections to their customers. The hope is, that with a better understanding of what they are really getting, customers will become more mobile and more likely to make the switch to genuine full fibre.

James Warner, CSO at FullFibre comments on this latest announcement, “After years of suffering confusing jargon, customers can now breathe a sigh of relief that there will be some clarity when it comes to what they might actually be getting when they buy broadband. It has taken far too long for Ofcom to announce this, and it won’t come into force until the autumn, at the earliest, so a few more months of miss-leading the consumer left and then we can all be clear on what Fibre actually is.

“Hopefully this is the start of some clarity and consistency across the sector, which won’t just help the consumer, but start to de-mystify something that should be simple and for the benefit of all.”

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FullFibre and Gigabit Networks to provide ultrafast broadband

Gigabit Networks is the latest Internet Service Provider (ISP) to join FullFibre’s partner programme to deliver ultrafast, reliable internet connections via their fibre network.

This new partnership is a further expansion to FullFibre’s ISP partner network, and follows previous new partner announcements for IDNet, Link Broadband, OctaPlus and Zybre. FullFibre has added five new ISP partners to its network since July 2022, all of which significantly increase its national offering to clients.

The wholesale network provider is currently working to connect its telecoms network to more than 80 market towns across 11 counties in the UK. This latest news follows a year of strong growth for the company, which has 34 of its 80 towns actively in build or connecting customers.

To support its progress, the business saw its headcount increase by 61% in 2022, as it gains significant momentum to continue to build at pace in many underserved areas in the UK.

Commenting on the new partnership, Head of Wholesale at FullFibre, Matt Baker, said “With our national network growing at pace, it is really reassuring to be partnering with Gigabit Networks, who are known for providing quality internet services.

“This addition to our rapidly growing partner programme means we can offer even more choice to residents and businesses across the Midlands, and supplements our overall offering in the towns we operate in”.

David Yates, co-founder of Gigabit Networks also comments, “Having recently been voted ‘Best Internet Service Provider (ISP) in the Midlands’, Gigabit Networks is on a mission to empower the region with faster internet connectivity. This new partnership with FullFibre will help us to reach this goal and reflects our shared values when it comes to transforming lives through high-quality digital services”.

FullFibre is a wholesale telecoms network provider, operating under the customer-facing brand Fibre Heroes, to connect the historically overlooked towns of the UK with an ultrafast broadband connection.

Gigabit Networks is the Gigabit Fibre Internet Champion for the Midlands. They aim to empower the Midlands with faster, future-proofed, ultra-reliable internet connectivity and unlock the possibilities that come with gigabit-capable fibre broadband.

FullFibre’s ISP partners now include BeFibre, Gigabit Networks, IDNet, Link Broadband, Merula, OctaPlus, Redline and Squirrel.

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FullFibre strengthens its position with two new ISP partners after a year of solid growth

Wholesale network provider FullFibre further strengthens the rollout of its gigabit capable internet service by adding two new partners to its ISP network.

The latest expansion of FullFibre’s Internet Service Provider (ISP) network includes Link Broadband and OctaPlus, and follows previous announcements for IDNet and Zybre. These four new partners significantly increase FullFibre’s national offering.

The wholesale network provider is currently working to connect its telecoms network to more than 80 market towns across 11 counties in the UK. This latest news follows a year of strong growth for the company, which has 34 of its 80 towns actively in build or connecting customers.

To support its progress, the business has seen its headcount increase by 61% in 2022, as it gains significant momentum to continue to build at pace in many underserved areas in the UK.

James Warner, CSO at FullFibre comments, “We are really pleased to be working with these new partners, all of whom bring more choice to customers looking to connect to the FullFibre network. A big part of our ethos at FullFibre is to level the digital landscape across the UK.

“By securing a future-proof full fibre internet connection in our regions for decades to come, and doing so with a range of ISP partners to choose from, we are creating both more choice and opportunity in these overlooked areas”.

CEO of FullFibre, Oliver Helm, also comments, “Bringing on new partners is just one aspect of our growth this year, as we work to connect the hard-to-reach towns and villages typically over-looked by larger providers.  I am wholly proud of the work we have been doing here at FullFibre, and I am really looking forward to further successes in 2023 as we continue to build at pace”.

Link Broadband is an internet service provider offering full fibre residential broadband packages to homes and businesses, enabling their customers to harness the potential of the Internet.

OctaPlus is a nationwide internet service provider which aims to provide outstanding customer support, alongside industry leading prices and outstanding value for money, to its customers.

FullFibre’s ISP partners now include BeFibre, IDNet, Link Broadband, Merula, OctaPlus, Redline and Squirrel.