Author: Charlotte Johnson

FullFibre has won the coveted Best Channel Support at this year’s ISPA Awards, recognising the outstanding support it provides to its ISP partners.

Held at the Old War Offices (OWO) in London, the ISPA Awards is an industry-focused event that is designed to recognise the best companies in the broadband, hosting, cloud and VoIP services industries.

The ‘Best Channel Support’ award celebrates the network builder who provides the most comprehensive and impactful channel support to ISPs using their FTTP infrastructure; from the initial onboarding process right the way through to the day-to-day support.

Matt Baker, Head of Wholesale at FullFibre, comments, “FullFibre’s approach is designed to deliver value for our partners, and to support customer service excellence, which is why we’re so delighted that this has been clearly recognised in this award win. We work hard to understand our partner’s propositions and growth objectives, and to support them in their go-to-market strategies through tactical campaign activity.

“We look forward to continuing to deliver this for all of our partners, on our new extensive footprint, in 2024”.

So far this year, FullFibre has also won awards for ‘Best Marketing Team’ at Channel Champions, ‘Best Fibre Marketing Campaign’ and were Highly Commended for ‘Best Wholesale Fibre Provider’ at the UK fibre Awards.

Fresh Fibre joins the FullFibre network as its newest internet service provider, adding to a substantial year of growth for the company.

Fresh Fibre is a service provider offering 150, 500 and 900Mbps packages with a focus on expertise, cutting-edge technology and reliability for its customers. Sticking to the FullFibre principle of no mid-contract price hikes, Fresh Fibre also offers packages that are designed “to stretch what you can get out of us, not what we can get out of you”.

Commenting on the new partnership, Head of Wholesale at FullFibre, Matt Baker, said “We’re really excited to be partnering with Fresh Fibre, who deliver even more choice to customers looking to connect to the FullFibre network. A big part of our ethos at FullFibre is to level the digital landscape across the UK, and Fresh Fibre’s offering is helping us fulfil this ambition”.

Thomas Pearson, Technical Operations Manager at Fresh Fibre, also comments “Fresh Fibre is delighted to be working with FullFibre to bring Ultrafast Broadband to new communities across the UK. With our UK-based call centre and fair pricing models we are well placed to deliver a service and a customer experience that is best in class among challenger ISP’s”.

Earlier this month, FullFibre announced a merger with Digital Infrastructure (Di), which will create one of the larger offerings by UK altnets, with a live network accessible by over 270,000 homes and businesses, and an ambition to deliver 1 million live premises by the end of 2025.

FullFibre has onboarded a number of new partners over the past 12 months, including; Direct Save, FACTCO, Gigabit Networks, IDNet, Link Broadband, and OctaPlus. Increasing the number of partners selling on its network to 12.

FullFibre’s ISP partners now include BeFibre, FACTCO, Gigabit Networks, IDNet, Link Broadband, Merula, OctaPlus, Redline, Squirrel and Worcester I.T Services.

FullFibre is a wholesale telecoms network provider, operating under the customer-facing brand Fibre Heroes, to connect the historically overlooked towns of the UK with an ultrafast broadband connection.

FullFibre announced as Best Vendor Marketing Team at this year’s Channel Champions Awards.

Held at Regents Park in London, Channel Champions is an industry-focused awards event that is designed to recognise the full range of teams who contribute to building winning channel organisations.

The Vendor Marketing Team award recognises those businesses demonstrating a consistent record of achievement in developing and protecting their brand, generating leads, and creating a strong client and market profile.

FullFibre’s marketing approach is wholly unique. Using its Fibre Heroes marketing campaign, which creates a distinctive brand, its and highly effective marketing team generates original, engaging and community focused campaigns that make a real difference.

Zoe Taylor, Chief People Officer at FullFibre, comments on the win, “This is an excellent result and reflects the hard work that we do right across the business. As a wholesale only business, a strong marketing offering supports the whole company effort in delivering quality full fibre services for our ISPs to sell their services on”.

So far this year, FullFibre has also won awards for ‘Best Fibre Marketing Campaign’ and were Highly Commended for ‘Best Wholesale Fibre Provider’ at the UK fibre Awards.

FullFibre onboards new partner Direct Save and expands its offering to end-users with more competitive broadband and home phone packages.

Direct Save are a fully UK-based internet service provider. Their aim is to help everyone save money on their broadband and home phone packages, and they offer competitive deals to end-users with this in mind, supported by their award-winning customer support team.

Matt Holliman, Operations Manager at Direct Save, comments on the new partnership, “We’re excited to work with Fibre Heroes, a leading provider of high-speed fibre-optic broadband. This collaboration allows us to combine our expertise in affordable and customer-focused broadband and phone services with a state-of-the-art fibre network, and offer our customers a reliable and lightning-fast internet connection.

“Together, we are committed to bridging the digital divide and ensuring that everyone has access to the benefits of full fibre connectivity”.

Commenting on the new partnership, Head of Wholesale at FullFibre, Matt Baker, said “We’re really pleased that Direct Save are offering services on our network. This means we can offer even more choice to residents and businesses across the UK, which is crucial as we continue to build our network at pace”.

FullFibre is building full fibre networks in over 80 towns across 11 counties, fulfilling their goal of bringing ultrafast broadband to the currently underserved areas of the UK.